Troubleshooting

23 articles in this collection
Written by Spencer Transier and Adam Daly

Day One Subscription Troubleshooting

Learn how to solve issues related to Day One Basic, Plus, and Premium Subscriptions
Written by Spencer Transier
Updated over a week ago

Premium Subscription Troubleshooting

How to restore Day One Premium in all Day One 2 apps
Written by Spencer Transier
Updated over a week ago

I am supposed to be Plus, why did I lose my features?

Some users have lost their Plus status in a recent Day One update. Here is how to restore this.
Written by Adam Daly
Updated over a week ago

Drag and Drop from Photos.app not working

Drag and drop from Photos.app to Day One 2.0 on Mac is not working
Written by Adam Daly
Updated over a week ago

Error "Persistent store migration failed..."

Troubleshooting steps for this error in Day One 2.0 Mac
Written by Adam Daly
Updated over a week ago

Using iOS Console

Day One on iOS
Written by Adam Daly
Updated over a week ago

Using the iPhone Configuration Utility

Day One on iOS
Written by Adam Daly
Updated over a week ago

What does “Rebuild Index” do? (iOS only)

Rebuilding the index on Day One for iOS
Written by Adam Daly
Updated over a week ago

Recovering Lost Passwords

Recovering lost passwords on Day One Classic
Written by Adam Daly
Updated over a week ago

Using URLs with Parenthesis in Markdown Links

Some URLs contain parenthesis which can cause problems with Markdown links.
Written by Adam Daly
Updated over a week ago

Some Day One Classic entries are not imported into Day One 2.0

Some Day One Classic entries are not imported into Day One 2.0
Written by Adam Daly
Updated over a week ago

"Entry is too large" error

"Entry is too large error" in Day One 2.0
Written by Adam Daly
Updated over a week ago

Day One diagnostics

How to send diagnostics to Day One support
Written by Adam Daly
Updated over a week ago

"No Journal ID Found" error

Resolving "No Journal ID Found" error in Day One 2.0 Mac
Written by Adam Daly
Updated over a week ago

Getting Mac crash logs

How to obtain crash logs from your Mac
Written by Spencer Transier
Updated over a week ago

Known Issues

Known issues in Day One 2.0 and Classic, iOS and Mac
Written by Adam Daly
Updated over a week ago

Getting iOS crash logs

How to obtain iOS crash logs
Written by Adam Daly
Updated this week

Recovering Entries after iCloud Data Loss

Recovering Entries after iCloud Data Loss in Day One Classic
Written by Adam Daly
Updated over a week ago

iOS 9+ and iCloud Drive: Missing journal after upgrading iOS

Restoring journal data in Day One Classic after upgrading to iOS 9+
Written by Spencer Transier
Updated over a week ago

Location not included when using the macOS share extension

How to include location metadata when using the share extension to Day One.
Written by Adam Daly
Updated over a week ago

Video screen captures for support issues

Instructions on capturing video of issues in Day One
Written by Adam Daly
Updated over a week ago

Map data issues with Apple Maps and Foursquare

If there are errors or inaccuracies with maps in Day One 2.0 use these to send feedback to Apple and Foursquare
Written by Adam Daly
Updated over a week ago

Resolving "Another account is linked with that Apple ID" Error

Resolving "Another account is linked with that Apple ID" Error
Written by Adam Daly
Updated over a week ago