Troubleshooting

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25 articles in this collection
Written by Adam Daly and Spencer Transier

How to delete a Day One Sync account

These are the steps to delete a Day One account.
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Written by Adam Daly
Updated over a week ago

Locating an Entry ID

How to locate an Entry ID in Day One
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Written by Adam Daly
Updated over a week ago

Uninstalling and Reinstalling Day One 2.0 for macOS

How to uninstall and reinstall Day One 2.0 on macOS
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Written by Adam Daly
Updated over a week ago

Merging Day One accounts

Some users may have inadvertently created more than one Day One accounts. Here is how to merge them.
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Written by Adam Daly
Updated over a week ago

Data Loss

Here are helps to resolve issues of data loss in Day One
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Written by Adam Daly
Updated over a week ago

Premium Subscription Troubleshooting

How to restore Day One Premium in all Day One 2 apps
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Written by Spencer Transier
Updated over a week ago

I am supposed to be Plus, why did I lose my features?

Here are the steps to restore the Plus account status.
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Written by Adam Daly
Updated over a week ago

Problems Syncing in Day One

Steps for resolving sync issues between devices in Day One 2.0+
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Written by Adam Daly
Updated over a week ago

Using iOS Console

Day One on iOS
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Written by Adam Daly
Updated over a week ago

Using the iPhone Configuration Utility

Day One on iOS
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Written by Adam Daly
Updated over a week ago

Resetting the password for Day One 2.0

How to reset the password for Day One 2 on Mac, iOS, or Android
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Written by Spencer Transier
Updated over a week ago

What does “Rebuild Index” do? (iOS only)

Rebuilding the index on Day One for iOS
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Written by Adam Daly
Updated over a week ago

Using URLs with Parenthesis in Markdown Links

Some URLs contain parenthesis which can cause problems with Markdown links.
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Written by Adam Daly
Updated over a week ago

"Entry is too large" error

"Entry is too large error" in Day One 2.0
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Written by Adam Daly
Updated over a week ago

Day One diagnostics

How to send diagnostics to Day One support
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Written by Adam Daly
Updated over a week ago

Duplicate entries appearing in Day One

Resolving duplicate entries in Day One
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Written by Adam Daly
Updated over a week ago

"No Journal ID Found" error

Resolving "No Journal ID Found" error in Day One 2.0 Mac
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Written by Adam Daly
Updated over a week ago

Getting Mac crash logs

How to obtain crash logs from your Mac
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Written by Spencer Transier
Updated over a week ago

Getting iOS crash logs

How to obtain iOS crash logs
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Written by Adam Daly
Updated over a week ago

Known Issues

Known issues in Day One 2.0 and Classic, iOS and Mac
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Written by Adam Daly
Updated over a week ago

Location not included when using the macOS share extension

How to include location metadata when using the share extension to Day One.
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Written by Adam Daly
Updated over a week ago

Video screen captures for support issues

Instructions on capturing video of issues in Day One
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Written by Adam Daly
Updated over a week ago

Map data issues with Apple Maps and Foursquare

If there are errors or inaccuracies with maps in Day One 2.0 use these to send feedback to Apple and Foursquare
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Written by Adam Daly
Updated over a week ago

Resolving "Another account is linked with that Apple ID" Error

Resolving "Another account is linked with that Apple ID" Error
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Written by Adam Daly
Updated over a week ago

Backups in Day One (2.x)

Using backups in Day One 2.x
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Written by Adam Daly
Updated over a week ago