Advice and answers from the Day One Team

Follow these steps to send detailed diagnostics to Day One support:

iOS:

  1. Go to Day One > Settings > Support > Diagnostics on your iOS Devices and toggle-on "Detailed Logging."
  2. Try to reproduce the steps that created the issue.
  3. Go back to Day One > Settings > Diagnostics and tap "Email Diagnostics."
  4. In the email that opens up, please add "ATTN [support rep name] - [issue]" to the subject line.

Mac: 

  1. Go to Day One > Preferences > Support > Diagnostics on your Mac and toggle-on "Detailed Logging."
  2. Try to reproduce the steps that created the issue.
  3. Go back to Day One > Preferences > Support > Diagnostics and tap "Email Diagnostics."
  4. In the email that opens up, please add "ATTN [support rep name] - [issue]" to the subject line.
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