Day One Sync

Please see our Day One Sync Status page.

The following are known issues that will be addressed over the next several releases:

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Day One 2.0 Mac

"Day One Helper would like to use your current location" continues to appear after clicking "Allow."

  • Workaround: Click the quick entry menu text field first, then click the "Allow" button.

Drag and Drop from Photos.app to Day One is not working.

  • Status: We have logged this as an issue and we are working to resolve this as quickly as possible.
  • Workarounds: See this troubleshooting guide.

Momento import not working *"Unable to import file" "the file did not contain a date for the entry."*

  • Status: We have logged this as an issue and working to improve the import for Momento's updated export format.
  • Workaround: Manually adjust the Momento export file to have the date in this format preceding each entry: "Date: June 24, 2016 at 10:59:06 AM MDT"

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Day One 2.0 iOS

Local backups are not working as designed

  • Status: We have logged this as an issue and are investigating it
  • Workaround: Use Day One Sync to restore data or iCloud device backups.

Creating an entry from the Calendar causes the date to scroll to year 0002

  • Status: This is resolved in version 2.5. Version 2.5 requires iOS 11. 
  • Workaround: Tap the calendar icon again to quickly scroll to the top.

Exports causing a crash

  • Status: We have logged this as an issue and are investigating it
  • Workaround: Use the multi-select tool on the Timeline view to select multiple entries, tap the share icon, export to your desired format. 

Some users reporting multiple notifications appearing

  • Status: We have logged this as an issue and are investigating it
  • Workaround

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Day One 2.0 Apple Watch

Quick entry doesn't work.

  • Status: This is an Apple bug in the latest version of iOS. We've logged an issue with their development team. We don't know when it will be fixed.

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Day One Classic

Cannot add photos from Photo library

  • Status: Classic has not been updated since March 2016 and is not optimized for iOS 11
  • Workaround: Day One 2.0 is now a free app with similar features as Classic. See this article

Photos not syncing with Day One Sync (Classic only)

  • Status: This has been reported to the team
  • Workaround: Switch to iCloud or Dropbox for syncing

Issue: Images have disappeared.

  • Status: This has been fixed in our iOS 1.17.9 and Mac 1.10.5 releases.

GPS popup bug.

  • Status: We have logged an issue and will work to resolve as quickly as possible.
  • Workaround: Rotate your device to landscape view and tap the Hide Keyboard button to show the full popup.

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If you're interested in feature requests, see Day One Feature Requests.

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