This is not a comprehensive list of known issues in Day One, but some of the common issues. If you have something to report, please contact support

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Day One Sync

Please see our Day One Sync Status page.

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Day One for macOS

Entries switch to bold or italics

  • Status: Under investigation.

Momento import not working: "Unable to import file - the file did not contain a date for the entry."

  • Status: We have logged this as an issue but we do not have an ETA for a fix. 
  • Workaround: Manually adjust the Momento export file to have the date in this format preceding each entry: "Date: June 24, 2016 at 10:59:06 AM MDT"

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Day One for iOS

PDF exports are appearing as JSON.zip files

  • Status: Resolved in version 3.4

Multiple issues in book printing

  1. PDF preview not loading
  2. Error while checking out
  3. Crash while checking out with multiple books
  • Status: These have been reported and the team is investigating them. Book Printing is designated as a beta feature right now while we continue to improve this feature.
  • Workaround: Try removing the books and trying to create them again or recreating them on another iOS device. This may require multiple attempts. We are very sorry for the inconvenience. 

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Day One for Android

Cannot sign in or sign out of Day One Sync. 

  • Status: This has been reported and under investigation. 

Missing images on On This Day

  • Status: This has been reported and under investigation. 

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Day One Classic (Version 1.0) [Obsolete]

There are several known issues with Day One Classic (version 1) when using the latest OS versions (iOS 11 & macOS 10.13 or later). Day One Classic is no longer supported. We strongly encourage you to upgrade using these instructions: Upgrading from Day One Classic. Please see this guide: Day One Classic is retired

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If you're interested in feature requests, see Day One Feature Requests.

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