Day One Sync

Please see our Day One Sync Status page.

The following are known issues that will be addressed over the next several releases:

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Day One 2.0 Mac

"Day One Helper would like to use your current location" continues to appear after clicking "Allow."

  • Workaround: Click the quick entry menu text field first, then click the "Allow" button.

Drag and Drop from Photos.app to Day One is not working.

  • Status: We have logged this as an issue and we are working to resolve this as quickly as possible.
  • Workarounds: See this troubleshooting guide.

Momento import not working *"Unable to import file" "the file did not contain a date for the entry."*

  • Status: We have logged this as an issue and working to improve the import for Momento's updated export format.
  • Workaround: Manually adjust the Momento export file to have the date in this format preceding each entry: "Date: June 24, 2016 at 10:59:06 AM MDT"

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Day One 2.0 iOS

Delay when adding tags

  • Status: We are currently investigating this.
  • Workaround: Using "All Journals" rather than "Current Journal" can help with performance.

Locations in Activity Feed not appearing

  • Status: We have logged this as an issue
  • Workaround: N/A

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Day One 2.0 Apple Watch

Quick entry doesn't work.

  • Status: This is an Apple bug in the latest version of iOS. We've logged an issue with their development team. We don't know when it will be fixed.

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Day One Classic

Issue: Images have disappeared.

  • Status: This has been fixed in our iOS 1.17.9 and Mac 1.10.5 releases.

GPS popup bug.

  • Status: We have logged an issue and will work to resolve as quickly as possible.
  • Workaround: Rotate your device to landscape view and tap the Hide Keyboard button to show the full popup.

Photos not syncing with Day One Sync (Classic only)

  • Status: This has been reported to the team for investigation
  • Workaround: Switch to iCloud or Dropbox for syncing

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If you're interested in feature requests, see Day One Feature Requests.

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