Advice and answers from the Day One Team

Sometimes it is useful for troubleshooting and fixing bugs to have a video capture of issues you're experiencing.

iOS

  1. Plug in your iPhone to your Mac.
  2. Open QuickTime.
  3. Go to File > New Movie Recording.
  4. Click the down arrow next to circular record button and select your iPhone under the Camera heading as your video source (see screen shot below). You should see your iPhone screen appear on your computer.
  5. Click the record button (round red button), then reproduce the issue you're experiencing.
  6. Click the stop button (in the same place as the record button but with a square in the center).
  7. Go to File > Save... and save the video file.
  8. Share the video via Dropbox or YouTube and send us the link via Day One > Settings > Support > Contact Support.

Mac

  1. Open QuickTime.
  2. Go to File > New Screen Recording.
  3. Click the record button (round red button), then reproduce the issue you're experiencing.
  4. Click the stop button (in the same place as the record button but with a square in the center).
  5. Go to File > Save... and save the video file.
  6. Share the video via Dropbox or YouTube and send us the link via Day One > Settings > Support > Contact Support.
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