You only need one Day One Premium subscription for all your personal devices, and you can subscribe from one of the following platforms:
- Apple App Store using iOS and Mac devices
- Google Play Store using Android devices
- Directly from the Day One website/web app at https://dayone.me/settings
This article shows you how to manage your subscription, including how to cancel it and receive a refund.
Cancelling a Trial
If you signed up for a free trial of Day One Premium and don’t wish to be charged for a subscription, please make sure to cancel the trial at least 24 hours before the trial period ends.
Cancelling a Subscription
If you cancel a subscription, you can continue enjoying Day One Premium features until the end of the billing period you have already paid for.
For example, if you paid for an annual subscription on May 2023 and cancelled the subscription on June 2023:
- You will still have access to Day One Premium until May 2024
- The subscription will not automatically renew on May 2024
Automatic Renewals
Most subscriptions automatically renew unless you cancel them. If you had a trial month, then your subscription will renew after 13 months from the time you signed up for your trial.
Managing Your Day One Premium Subscription
How you manage your Day One Premium subscription depends on where you bought it.
Your subscription will also be subject to the terms of service and refund policies of the platform you bought Day One Premium from.
Apple App Store
You can use either an iOS or Mac device to purchase Day One Premium through the Apple App Store. Your subscription can subsequently be viewed, changed, or cancelled only through the Apple App Store.
Apple does not provide partial refunds, and you can refer to their policies on cancellations and refunds in the following guides they provide:
- If you want to cancel a subscription from Apple
- Request a refund for apps or content that you bought from Apple
iOS
To view you Day One Premium subscription using and iPad or iPhone, follow these steps:
- Open the App Store app on your iOS device
- Tap your profile picture at the top right
- Tap Subscriptions
- Locate Day One
If you canceled your subscription so that it does not automatically renew, you’ll know that cancellation was successful if you see an expiration date on your subscription.
If you see a renewal date on your subscription, your subscription will automatically renew unless it is canceled 24 hours prior to renewal.
macOS
To view you Day One Premium subscription on your Mac, follow these steps:
- Open your Day One app on the Mac
- Click “Day One” on the Mac’s menu bar
- Click “Settings”
- Click “Sync”
- Click “Manage Subscription,” which will launch the App Store app
- On the App Store app, you should now see your Apple App Store subscriptions
You might notice different prices for Day One Premium because we sometimes have sales. However, all the features of Day One Premium are the same regardless of the price.
Google Play Store
To view you Day One Premium subscription on your Android device, follow these steps:
- Open the Play Store app on your Android device
- Tap your profile photo on the upper-right corner of the screen
- Tap “Payments & subscriptions”
- Tap “Subscriptions”
- Tap “Day One”
- From the “Manage subscription” screen that appears, you can now view or cancel your Day One Premium subscription/trial.
You can also manage your Day One Premium subscription on a browser by following Google’s prompts in this guide: Cancel, pause, or change a subscription on Google Play.
If it has been less than 48 hours since you purchased Day One Premium through the Google Play Store, you can request a refund from Google according to the policies they share here: Learn about refunds on Google Play.
Web App / Stripe
If the subscription or trial was initiated through the Day One website, you can manage your subscription according to the following steps:
- Visit https://dayone.me/settings on a browser.
- Sign in to your Day One account
- Go to Settings
- Go to Manage under the subscription heading. This will open a new window for Stripe, our payment partner. You can manage or cancel your subscription/trial from here.
Your Day One Premium subscription will renew automatically each year until canceled via your account at https://dayone.me/settings. If you had a trial month, then your subscription will renew after 13 months from the time you signed up for your trial. Then it will renew annually after 12 months moving forward.
Subscriptions purchased via https://dayone.me/settings are refundable within 14 days of purchase or renewal. Please contact support for assistance within 14 days of being charged for Premium.
FAQ
Can I transfer my subscription with Apple to another Apple ID?
Apple doesn’t support transferring subscriptions among Apple IDs. To change the Apple ID associated with the subscription, the only way is to cancel the subscription on the current Apple ID and resubscribe it again with the new Apple ID before the end of the subscription period.
To ensure minimal disruption to your Day One Premium subscription and make sure you can access your data on Day One when you change to the new Apple ID, please follow these steps closely:
- If you sign in to your Day One account with your current Apple ID, please add an email address (preferably your new Apple ID email address) and a password to your account. If you sign in with an email address and password, please verify the email address is correct.
- Cancel the Day One Premium subscription associated with your current Apple ID. The Day One Premium subscription will be active through the expiry date.
- Capture a screenshot showing the expiry date of the Day One Premium subscription under your current Apple ID.
- Contact us in the app and send us the screenshot you’ve captured in the previous step. We will add the remaining subscription period to your account and advise you of the next steps.
I’m changing my Apple/App Store region. How can I move my Day One subscription to the new region?
Apple doesn’t support transferring subscriptions among Apple IDs and App Store regions. If you move to another country and need to change the region of your Apple ID, you’ll want to cancel the subscription under the current region and resubscribe to Day One Premium again in the new App Store region before the end of the subscription period.
After you’ve canceled the subscription, please capture a screenshot showing the expiry date of the Day One Premium subscription and contact us in the app with the screenshot. We will manually adjust your account to ensure Premium is active throughout the period. Then, you can resubscribe to Day One Premium again on the new App Store region on or before the end of the subscription period.
We also highly recommend that you add an email address and password to your Day One account if you normally sign in with your Apple ID in case you have trouble accessing your Apple ID after switching regions.
How can I change my credit card information?
While logged in to your account on https://dayone.me/, click on “Settings.” Under “Account,” you should then have options to manage your subscription, including changing your credit card information if your subscription was made through our web app/Stripe.
If your subscription was made either through the Apple App Store or the Google Play Store, you will need to change your credit card information from their end.
