Sometimes it is useful for troubleshooting and fixing bugs to have a video capture or screen shots of issues you're experiencing. There are instructions for iOS, macOS, and Android below.
After the screen recording is captured, it can be emailed to firstname.lastname@example.org with "ATTN: Support Rep's Name" in the subject line.
Screen shots: https://support.apple.com/en-us/HT200289
Screen recording: In iOS 11 and higher, there is a built-in screen recording feature. Please see this guide from Apple: https://support.apple.com/en-us/HT207935
Please see this help guide from Apple: How to record the screen on your Mac - Apple Support
Android 11 now supports screen recording. Details here: https://support.google.com/android/answer/9075928?hl=en
Android 10 and lower does not have screen recording capabilities built-in, but there are some third-party apps that we recommend: