Day One diagnostics

How to send diagnostics to Day One support

Written by Adam Daly
Updated over a week ago

Follow these steps to send detailed diagnostics to Day One support:

iOS:

Try to reproduce the steps that created the issue.
Go to Day One > Settings > Support > Diagnostics and tap "Email Diagnostics."
In the email that opens up, please add "ATTN [support rep name] - [issue]" to the subject line.
Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID

If the email address does not populate automatically when sending the email, please use support@dayoneapp.com

Mac:

Try to reproduce the steps that created the issue.
Go to Day One > Preferences > Support > Diagnostics and tap "Email Diagnostics."
In the email that opens up, please add "ATTN [support rep name] - [issue]" to the subject line.
Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID

Android:

Try to reproduce the steps that created the issue.
Go to Day One > Settings > Support and tap "Email Diagnostics."
In the email that opens up, please add "ATTN [support rep name] - [issue]" to the subject line.
Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID