Follow these steps to send detailed diagnostics to Day One support:

iOS:

  1. Try to reproduce the steps that created the issue.
  2. Go to Day One > Settings > Support > Diagnostics and tap "Email Diagnostics."
  3. In the email that opens up, please add "ATTN [support rep name] - [issue]" to the subject line.
  4. Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID

Mac: 

  1. Try to reproduce the steps that created the issue.
  2. Go to Day One > Preferences > Support > Diagnostics and tap "Email Diagnostics."
  3. In the email that opens up, please add "ATTN [support rep name] - [issue]" to the subject line.
  4. Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID

Android:

  1. Try to reproduce the steps that created the issue.
  2. Go to Day One > Settings > Support and tap "Email Diagnostics."
  3. In the email that opens up, please add "ATTN [support rep name] - [issue]" to the subject line.
  4. Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID
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