Follow these steps to send detailed diagnostics to Day One support:
iOS:
- Try to reproduce the steps that created the issue.
- Go to Day One > Settings > Support > Diagnostics and tap "Email Diagnostics."
- In the email that opens up, please add "ATTN [support rep name] - [issue]" to the subject line.
- Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID
Mac:
- Try to reproduce the steps that created the issue.
- Go to Day One > Preferences > Support > Diagnostics and tap "Email Diagnostics."
- In the email that opens up, please add "ATTN [support rep name] - [issue]" to the subject line.
- Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID
Android:
- Try to reproduce the steps that created the issue.
- Go to Day One > Settings > Support and tap "Email Diagnostics."
- In the email that opens up, please add "ATTN [support rep name] - [issue]" to the subject line.
- Please include any Entry IDs from affected entries, if applicable. See here: Locating an Entry ID