Troubleshooting

Locating a Journal ID

How to locate a Journal ID for support purposes.

Written by Adam Daly
Updated over a week ago

Contact Day One support

How to find help guides or contact Day One support.

Written by Adam Daly
Updated over a week ago

How to delete a Day One Sync account

These are the steps to delete a Day One account.

Written by Adam Daly
Updated over a week ago

Locating an Entry ID

How to locate an Entry ID in Day One

Written by Adam Daly
Updated over a week ago

Merging Day One accounts

How to merge a standard Day One account and an account with Apple ID

Written by Adam Daly
Updated over a week ago

Uninstalling and Reinstalling Day One for macOS

How to uninstall and reinstall Day One version 2.0 & later for macOS

Written by Adam Daly
Updated over a week ago

Data Recovery

Here are helps to resolve issues of data loss in Day One

Written by Adam Daly
Updated over a week ago

Premium Subscription Troubleshooting

How to restore Day One Premium in all Day One 2 apps

Written by Spencer Transier
Updated over a week ago

I am supposed to be Plus, why did I lose my features?

Here are the steps to restore the Plus account status.

Written by Adam Daly
Updated over a week ago

Sign In/Sign Out with Day One Sync

How to sign in/sign out with Day One Sync.

Written by Adam Daly
Updated over a week ago

Using iOS Console

Day One on iOS

Written by Adam Daly
Updated over a week ago

Using the iPhone Configuration Utility

Day One on iOS

Written by Adam Daly
Updated over a week ago

Resetting the in-app passcode for Day One

How to reset the password for Day One 2.0 and later on macOS, iOS, or Android

Written by Spencer Transier
Updated over a week ago

What does “Rebuild Index” do? (iOS only)

Rebuilding the index on Day One for iOS

Written by Adam Daly
Updated over a week ago

Using URLs with Parenthesis in Markdown Links

Some URLs contain parenthesis which can cause problems with Markdown links.

Written by Adam Daly
Updated over a week ago

"Entry is too large" error

"Entry is too large error" in Day One 2.0

Written by Adam Daly
Updated over a week ago

Day One diagnostics

How to send diagnostics to Day One support

Written by Adam Daly
Updated over a week ago

Duplicate entries appearing in Day One

Resolving duplicate entries in Day One

Written by Adam Daly
Updated over a week ago

Getting crash logs from Day One for macOS

How to obtain crash logs for Day One from your Mac

Written by Spencer Transier
Updated over a week ago

Getting iOS crash logs

How to obtain iOS crash logs

Written by Adam Daly
Updated over a week ago

Known Issues

Known issues in Day One 2.0 and Classic, iOS and Mac

Written by Adam Daly
Updated over a week ago

Location not included when using the macOS share extension

How to include location metadata when using the share extension to Day One.

Written by Adam Daly
Updated over a week ago

Video screen captures for support issues

Instructions on capturing video of issues in Day One

Written by Adam Daly
Updated over a week ago

Map data issues with Apple Maps and Foursquare

If there are errors or inaccuracies with maps in Day One 2.0 use these to send feedback to Apple and Foursquare

Written by Adam Daly
Updated over a week ago

Resolving "Another account is linked with that Apple ID" Error

Resolving "Another account is linked with that Apple ID" Error

Written by Adam Daly
Updated over a week ago